Frequently asked questions
Here are the answers to the questions we are asked most often. Can't find yours? Write to us at hello@librova.eu.
How do I receive my books?
Our products are digital: you get access to everything right after purchase. You will also receive an order confirmation by e-mail.
Is this a subscription?
No. You pay once for the collection you choose. There are no recurring charges.
How can I pay?
At checkout you will see the payment methods available in your country, for example card, Apple Pay or Google Pay. Payments are processed securely by our payment provider; we never see your full card details.
Is the price final?
Yes. The price you see includes VAT. There are no shipping costs, because nothing is sent by post.
I can't find my order e-mail. What should I do?
First check your spam or promotions folder. If it is not there, write to hello@librova.eu with your order number and we will help you.
Can I get a refund?
Because our products are digital, the right of withdrawal ends once you have access to them, as explained in our refund policy. If something is wrong with your order, for example a file that does not open or a double charge, write to us and we will fix it or refund you.
In which languages are the books?
Each collection is offered in the language of the country where it is sold. The language is shown on the page of each collection.
Who is behind Librova?
Librova is a brand of ShyThunder, Lda., a company registered in Portugal. All details are in our legal notice.